Support Inquiry Form　3D Archi Designer

Please confirm [Online Help] before inquiry.
In addition, please update a software.
Software updating may solve the problem.

If your problem still exists, please try the inquiry below.

We try to speedily answer, but please note that it may take some time.

Attention
・Fields with * are required.

Privacy policy, how we hand your personal information, is available in our website.
Product Name*
About a product that a support period was expired, we may not make enough replies.
Product Version (e.g. Ver.8.00)
You can confirm the product version in the following.
3D View-[Help]-[About]
License Key*
User registration is required in order to use our customer support service.
User Registration
Name*
 First Name 　 Last Name
(e.g. John Smith)
Email Address* (e.g. wwwadmin@megasoft.co.jp)
Confirm Email Address*
Phone
Operating Systems*



Computer
Manufacturer
Model number
Memory(RAM)
 (e.g. 8GB)
Disk space
 (e.g. 500GB） Free space (e.g. 200GB)
Security Software
Graphics Card (GPU) When you have a trouble on 3D drawing, please confirm.
Manufacturer
Model number
Setting of Graphics Library When you have a trouble on 3D drawing, please confirm.
　
You can confirm the setting in the following.
3D View-[Settings]-[Graphics Library]
Display
Resolution
 pixel (e.g. 1024x768）
Color
Printer
Manufacturer
Model number
Select your internet network.
Official Guidebook Do you have an official guidebook?
Use of the Software
Inquiry* Operation
Other

To confirm the phenomenon of your problem in our environment, please fill it out concretely.